Refund policy

Thank you for your purchase.

We hope you are satisfied with your product. If for any reason you are not completely happy with your purchase, you can return it to us for a full refund. See below for more information about our return policy.

RETURNS

All returns must be prepaid within 30 days from the date of purchase. All returned items must be in new and unused condition, with all original tags and labels intact.

RETURN PROCESS

To return an item, [please send an email to customer service at [support@coldly.se] to obtain a return merchandise authorization number (RMA). After receiving an RMA number,] securely place the item in its original packaging and [include your proof of purchase / the enclosed return form], and send your return to the following address:

[PWBC AB]

Attention: Returns

[RMA #]

[Åkerbruksgatan 8a]

[Lund, 22480]

[Sweden]

[Return shipping costs will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping costs. We strongly recommend using a trackable method to send your return.]

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [7] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you via email when your return has been processed.

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

[Broken product]
[Repaired product]
[Water damaged product]
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Note

Seed products cannot be returned.

QUESTIONS

If you have any questions regarding our return policy, please contact us at:

[Support@coldly.se]